Faq – Aiti

FAQs

Product Tutorials

How do I insert the Arc Hoop Earrings?

Our Arc Hoops are great for healed lobe or cartilage piercings.

To insert:

We highly recommend using our Arc Hoop Insertion Tool as it makes it so much easier (see video below).
Unscrew top screw. Our Arc Hoops can be inserted from the front, while our Teardrop Arc Hoops should be inserted from behind your piercing.
Screw in stone until secure.
Check that both screws are tight and secure before wearing.

Tips:

Hoops stay secure, but it’s best to check them after showering or sleeping to ensure they haven’t gotten loose.
Screws are small - you may need an extra set of hands to put them on!

How do I insert the Open Hoop Earrings?

To insert:

Start from the bottom and gently guide the post through your piercing.
Twist until the diamond sits flush against your ear.

Tips:

Hoops stay secure, but it’s best to check them after showering or sleeping to ensure they haven’t shifted.

How do I insert the Flat Back Stud Earrings?

Style: Threadless, push-pin design (for healed piercings only).

To insert:

Gently pull apart the top (front) and post (back) to separate. You should see a slight bend on the internal pin (this is normal and this is what keeps the earring secure).
Insert the post through your piercing from behind the ear.
Push the top into the post until it clicks or feels fully secure.
Lightly tug both sides to confirm it’s locked in.

To remove: Pull the top and back apart.

Extras: Optional insertion tool available. Additional posts sold separately in 5mm, 6mm, and 8mm lengths.

How do I use the Insertion Tool for my Flat Back Earrings?

This tool is optional but helps with getting the post back into your ears. You can purchase one on our site here: Insertion Tool.

How do I insert the Clicker Hoops?

Our clicker hoops are great for cartilage or lobe piercings.

To insert:

Locate the hinge on the hoop and gently push it out/open.
Insert the hoop into your piercing.
Close the clasp until you hear a click—it should snap fully shut.

To remove:

Find the hinge and push it open.
Slide the hoop out of your piercing.

Product Related

Are your earrings sold as singles or pairs?

Our Flat Back Stud Earrings and Clicker Hoops are sold as single earrings, so you can mix and match styles. If you’d like two, simply select “pair” on the product page.

All other earrings - including Arc Hoops, Open Hoops, and Huggies are sold as a pair. Each product page is labeled accordingly to make this clear before purchasing.

I’m having trouble getting my earrings in. What should I do?

Our Arc Hoops and Flat Backs have a slightly thicker post than standard earrings. They work well for healed piercings, but can feel snug if your piercing is newer or on the smaller side. This is normal, and your piercing will adjust quickly without stretching or damaging the piercing.

We highly recommend our Arc Hoop Insertion Tool and Flat Back Insertion Tool - it makes inserting your earrings a breeze!

You can also try applying a small amount of coconut oil or even a tiny dab of dish soap to your piercing to help the post slide through more comfortably.

Can I get a replacement screw for my Arc Hoops?

Should you need replacement screws, you can now purchase them on our site here: Arc Hoop Replacement Screws. They are available in 2mm or 3mm.

Our original Arc Hoops use 2mm screws, while our Teardrop Arc Hoops use 3mm screws. Both screws are compatible with all of our Arc Hoop styles.

Do I need an insertion tool?

No, you can certainly insert the Arc Hoops or Flat Backs without it; however, the tools make it way easier! You can purchase one on our site here: Arc Hoop Insertion Tool & Flat Back Insertion Tool.

What should I do if my flat back earrings feel loose?

The internal post of your flat back earring has a slight bend - this creates tension to keep the front and back securely connected. If the fit ever feels loose, you can gently bend the internal post to restore tension.

Tips:

Always bend the post carefully and only in small increments.
Avoid bending too close to the earring top, as it may cause damage.
Watch our video for a quick visual guide on where and how to bend safely.

What should I do if my huggie earrings won’t snap closed?

Over time, the clasp on huggie hoops can loosen with regular wear.

Tips:

Try gently pushing up on the post until you hear a click when closing.
Watch our video for a quick visual guide on where and how to bend safely.

Can I use your flat back earrings for a nostril piercing?

Yes, absolutely. Our earrings are 18 gauge (1mm) thick and we sell additional posts in 5mm, 6mm, and 8mm lengths so you can pick the correct length for your piercing.

We recommend using our insertion tool for nostril piercings.

Shipping & Returns

What is your return policy?

We offer a 14-day return policy from the delivery date for eligible items. Items must be in the same condition you received them - unworn and in the original packaging.

To start a return or exchange, please contact our support team.

We offer return and package protection. If you added package/return protection at checkout, you can return eligible items for free exchange, store credit, or refund.

The following are not eligible for returns:

Items marked as final sale
Gift Cards
Original shipping fees
International orders

DAMAGES OR ISSUES

Give your order a quick look when it arrives. If something is damaged or you received the incorrect items, please email us within 7 days. Our team will respond within 1-2 business days.

Any other questions? Reach out to our support team!

How long does shipping take?

Standard shipping takes 2-5 business days once fulfilled. All orders will be shipped out as soon as possible within 1-3 business days Monday - Friday.

Shipping rates are calculated at checkout.

International shipping rates and times vary by location and will be calculated at checkout.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and times vary by location and will be calculated at checkout.

Duties and taxes are also calculated and paid at checkout, so your order will be delivered duty paid (DDP). Please note that any additional fees or optional services charged by local carriers are the customer’s responsibility.

We do not offer refunds on international orders.

Materials & Care

All of our jewelry is made from premium stainless steel and implant-grade titanium and coated with 14k or 18k gold PVD. All pieces are nickel-free and safe for sensitive skin.

No! We use premium stainless steel and implant-grade titanium coated with 14k or 18k gold PVD, which is 10x more durable than traditional gold plating. It’s waterproof, sweatproof, and corrosion-resistant.

We stand behind our quality. That’s why every gold or silver piece comes with a lifetime color warranty. If your jewelry ever tarnishes, just send us a photo and we’ll send you a free replacement!

Soak it in a warm, soapy water solution, then gently scrub with a soft-bristled toothbrush, rinse thoroughly, and pat dry with a soft cloth.

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FAQs